Category Archives: techsupport

Infrastructure Strategies for Success Behind the UofF’s Sakai Implementation

Image via WikipediaI am interested in this session because I want to get an idea about how much work it takes to support Sakai on a large scale. The change management process and support are critical issues for us. I … Continue reading

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Universal Customer Support Dice

Image by Dru! via FlickrMost technology problems happen at random, why shouldn’t your tech support answers be random as well? That is the idea behind the 12-sided Universal Customer Support Die. A customer calls, you roll the die, and you … Continue reading

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