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Category Archives: techsupport
Bibliography for AI and Ethics
This is the bibliography for a presentation (that may be turned into a short paper). It is on AI and Ethics focused on diversity, equity, and inclusion. I am particularly interested in how “intelligence” is defined culturally and how that … Continue reading
Posted in AI, infrastructure, profedssional development, techsupport
Tagged AI, ethics
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Infrastructure Strategies for Success Behind the UofF’s Sakai Implementation
Image via WikipediaI am interested in this session because I want to get an idea about how much work it takes to support Sakai on a large scale. The change management process and support are critical issues for us. I … Continue reading
Universal Customer Support Dice
Image by Dru! via FlickrMost technology problems happen at random, why shouldn’t your tech support answers be random as well? That is the idea behind the 12-sided Universal Customer Support Die. A customer calls, you roll the die, and you … Continue reading
Posted in Business, techsupport
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